Description
The main responsibility of IT Engineer/IT Staff is to provide IT support to end-users. This professional position is present in almost all enterprises as a computer network is a tool necessary for today business. This professional figure may be sometimes called IT Helpdesk. In this case, the figure will provide IT support for outside customers.
Where it works
Technical Departments/ IT Deparment
Activities
- Maintain computer systems and networks;
- Identify and recover errors and incidents relating to software, hardware and networks;
- Set up software and support end-users in using software;
- Install network equipment and other IT equipment;
- Operate websites and recover website incidents;
- Support network administrator in operating server systems;
Qualifications
- At least bachelor degree in computer and information technology areas such as Information Technology (Công nghệ thông tin), Computer Engineering Technology (Công nghệ kỹ thuật máy tính), Computer Network and Data Communication (Mạng máy tính và truyền thông dữ liệu).
- An experience in IT support is often preferred.
Technical skills and knowledge
- Knowledge of CMS frameworks (WordPress, Joomla), network services (domain, SQL, VPN), common office software (MS Office), web programming, office computer and network equipment. A certificate on network administration (such as MCSA, CCNA) is a plus.
Soft skills and personalities
- Teamwork and cooperation skills
- Communication skill
- Goal management skill
- Problem solving skill
- Personalities: intitiave, dependability, integrity, stress tolerance, persistance, and attentive to details
